Frequently Asked Questions

Most orders are dispatched within 1-2 business days and delivered within 3-7 business days depending on your location. You can track your order status anytime from your dashboard.

Yes, we offer free shipping on all orders across India, with no minimum order value.

If your order hasn't shipped yet, contact our support team as soon as possible with your order number and we'll try to update it. Once an order ships, the address can't be changed.

We currently deliver across most serviceable pincodes in India via our courier partners. If you run into an issue at checkout, reach out to support and we'll confirm serviceability.

We currently accept Cash on Delivery (COD) on eligible orders — pay in cash when your order arrives.

COD is available on most products. If an item isn't eligible for COD, this will be indicated at checkout.

Yes. We never ask for your card, UPI, or netbanking credentials — payment is collected in cash only at the time of delivery.

Most items can be returned within 7 days of delivery if unused and in original condition with packaging. See our Shipping & Returns Policy for full details and exclusions.

Once we receive and inspect a returned item, refunds are processed within 5-7 business days to your original payment method, or via bank transfer for COD orders.

Contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund.

Yes, most products carry a manufacturer or seller warranty — the exact duration is listed on each product page under Specifications.

Email support@zynapay.in or use our Contact page with your order number and a description of the issue, and our team will guide you through the process.

You can reach us via the Contact page, or email support@zynapay.in directly. We aim to respond within 2 business days.