Return Policy
Last updated: September 15, 2026
Eligible items can be returned within 7 days of delivery. Once we receive and inspect the item, we'll process a refund under our Refund Policy or arrange a replacement.
Return Window & Conditions
Most products can be returned within 7 days of delivery, provided:
- The item is unused, in its original condition, with all tags and accessories
- The original packaging and invoice are included
- The product is not in the non-returnable list below
When Returns Are Not Accepted
- More than 7 days have passed since delivery
- The product shows signs of use, damage, or missing components not caused by a manufacturing defect
- Personal care items (e.g. earbuds, trimmers) that have been used, for hygiene reasons
- You simply changed your mind after unboxing an undamaged, correctly-described product
Defective or Damaged Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund — no questions asked, and this exception applies even outside the standard 7-day window if the defect was not immediately apparent.
How to Start a Return
Email support@zynapay.in or use the contact page with:
- Your order number (format: ZP-XXXXXX-YYMMDD)
- The product name and reason for return
- Photos, if the item is damaged or defective
We'll arrange a reverse pickup where available, or send instructions for shipping the item back yourself. Once we receive and inspect the returned item, we process the refund per our Refund Policy.
Warranty (Beyond the Return Window)
Most products carry a manufacturer or seller warranty (see the product page for the exact duration). Warranty claims raised after the 7-day return window are handled per the applicable warranty terms rather than as a return.
Contact
Questions about a return? Reach us at support@zynapay.in or visit our contact page.