Refund Policy
Last updated: September 15, 2026
Refunds are issued once a returned item is received and inspected, or immediately for a confirmed order cancellation before dispatch.
When You're Eligible for a Refund
- You cancelled your order before it was dispatched
- You returned an eligible item under our Return Policy and it passed inspection
- Your order arrived damaged, defective, or different from what you ordered
- Your order never arrived and delivery could not be completed
- You were charged twice for the same order (duplicate payment)
Refund Method & Timeline
- Paid via UPI/Card/Netbanking: refunded to the original payment method within 5-7 business days of approval.
- Cash on Delivery (COD) orders: refunded via bank transfer to an account you provide, within 5-7 business days of approval.
- Order cancellations made before dispatch are refunded immediately once confirmed; the amount may take a few additional days to reflect depending on your bank.
Partial Refunds
If a returned item is missing an accessory or shows minor wear not disclosed at the time of return, we may deduct a proportionate amount from the refund rather than rejecting it outright — we'll always contact you first to explain before doing this.
Coupons & Discounts
If an order that used a discount coupon is refunded, the refund amount reflects what you actually paid (after the discount) — not the original list price. The coupon itself is not reissued.
How to Request a Refund
Email support@zynapay.in or use the contact page with your order number (format: ZP-XXXXXX-YYMMDD) and the reason for your request. We'll confirm eligibility and next steps within 2 business days.
Contact
Questions about a refund? Reach us at support@zynapay.in or visit our contact page.